Do you wonder what learning experience designers will be doing in the future? I think one area where we will need to upskill is in conversation design. Think of the possibilities that chatbots and voice interfaces will provide for accessing information for learning and for support in the flow of work. In this episode, I speak with Myra Roldan about conversation design for the voice user interface (VUI). We discuss what makes an effective conversation and the technologies for getting started with voice user interface design.
Myra is a senior technical program manager at Amazon Web Services. She brings a unique mix of technical, business, and adult education expertise to her work.